Shipping
Where it ships, when it lands.
Every order ships from a US fulfillment center with tracking. Here's what it costs, how long it takes, and what happens if something goes sideways.
All 50 states
Supplements, not cannabis — so yes, yours too. PO boxes welcome.
Free, free, free
Yes, free standard shipping on all products. No surprises at checkout.
Tracked, always
A tracking link lands in your inbox the moment your order leaves the building.
Rates
| Method | Cost | Once it ships |
|---|---|---|
| Standard3–5 business days | $0 | 3–5 business days |
| Express1–2 business days | $15 | 1–2 business days |
Transit times start when the carrier scans your package, not when you click Buy — see the timeline below for the packing window. Express speeds up the trip, not the packing. Rates are calculated at checkout; taxes, where they apply, are shown before you pay.
What happens after you order
Confirmed
You get an order confirmation right away. You have about two hours to email us with an address fix before it's locked in.
Packed
Your order is picked, packed, and labeled at our US fulfillment center — usually within 2–5 business days, most go sooner.
Shipped
The carrier scans it and a tracking link hits your inbox. The transit clock starts here.
Delivered
Standard lands in 3–5 business days, Express in 1–2. Anything looks wrong when you open it? Email us — we fix it.
The fine print, in plain English
Where's my tracking number?
It's emailed the moment your order ships, to the address on the order. Check spam and promotions first; if it's been more than five business days since you ordered and nothing has arrived, email us with your order number and we'll chase it.
Do subscriptions ship the same way?
Yes. Each renewal is packed and shipped exactly like a one-time order, on the schedule you picked, with its own tracking email. Skip, pause, or move a shipment any time from your account — no phone calls.
I typed the wrong address.
Email us right away with your order number and the correct address. We can usually fix it within about two hours of the order. After it ships, we can't reroute it — but if it comes back to us, we'll resend it to the right place.
Tracking says delivered, but it isn't here.
Carriers sometimes scan a package a day early. Give it 48 hours and check with neighbors, a building office, or the mailroom. Still nothing? Email us and we'll send a replacement or refund you — you won't have to fight the carrier yourself.
It arrived damaged, or it's the wrong item.
Send a photo and your order number to hello@mattiva.co and we'll ship a replacement. No return required for damaged goods.
Do you ship internationally?
Not yet. US addresses only for now, including Alaska, Hawaii, and PO boxes. If you're outside the US and want in, email us — it helps us decide where to go next.
What about returns?
Thirty days, any reason, opened or not. Email us with your order number and we'll walk you through it. The full policy lives at Refunds & Returns.
Something we didn't cover?
A person reads every message and replies within one business day.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
